Efforts for quality

Quality Policy

As a member of the Kurita Group, everyone works on quality improvement activities based on integrity to speedily provide our customers with products and services that can meet their quality expectations, thereby winning their unshakable trust in alignment with the Kurita Group Code of Conduct and Kurita Group Quality Policy.

  1. Work to improve the following two kinds of quality from the customer’s perspective—“quality in products” and “quality in people”—and strive to improve customer satisfaction.
  2. Observe laws, regulations, customer requirements, and such and conduct proper quality activities from development until production and provision of products and services.
  3. Maintain a quality management system appropriate for the business environment and work to continuously improve the system toward improving customer satisfaction.
  4. Promote the use of machines, automation, and information technology to improve productivity toward providing products and services with consistent quality.
  5. Work to develop our own capabilities, with the aim of being “a person who deeply knows the workplace and is able to provide customers with value.”
  6. Work to contribute toward environmental conservation by ensuring product safety and promoting the development and improvement of products and services that consider impact on the environment.

Kuritec Service Group Quality Objectives

[ Zero customer complaints, zero quality nonconformities ]

  1. Commit the customer’s requirements to writing, provide the necessary information to everyone involved from the initial inquiry to the delivery, and execute without any omissions.
  2. Continuously improve QMS, so as to provide excellent quality that satisfies the customer.
  3. Continue to provide guidance, until you are satisfied, regarding the abilities necessary (in each stage) for the maintenance and improvement of QMS.
  4. Gather suggestions for improvement, workplace opinions, information on near misses, and other data, and use it to prevent potential problems in the workplace.
  5. Managers must be aware of the latent risks involved in infrequent operations, people, objects, equipment, procedures, information transmission, etc., and must guide and instruct workers in risk reduction measures.
  6. In order to provide correct data related to the quality and performance of products and services, carry out measures to prevent dishonest practices such as falsification of data, forgery, etc.

Quality Management

Our top priority with respect to quality management is that of bringing about consistent quality and heightening production yield in manufacturing semiconductor devices, flat-panel displays (FPDs), and solar and film manufacturing system, based on the notion of improving levels of customer satisfaction.

ISO 9001 quality management implementation

(ISO-certified sites)
Head Office and East Japan, Mie, Iga, Sakai, Harima and Oita sites

The Kuritec Service Group’s Product Improvement Activities